All jobs Print Apply

Job: Jr. System Analyst Retail

The Jr. System Analyst – Retail is the front office support employee of the IT department for all store IT systems. You will support stores in 10 European countries and cooperate with IT colleagues from Asia and Americas to provide optimal systems availability to our store staff.

The Jr. System Analyst – Retail delivers initial support to end users that report incidents and service requests to the Retail IT Support. The Jr. System Analyst – Retail classifies and records incidents and brings them to a satisfactory resolution. Also, you will be involved in rolling out new systems and functions to store and head office personnel and doing full store installs in preparation of store openings.

Duties and Tasks

  • Solves operational incidents for retail systems
  • Provides professional communication and resolution to system users
  • Uses tools effectively for problem solving: database management, network troubleshooting, remote access, etc.
  • Able to manage incidents in helpdesk ticketing system
  • Follows up on open incidents and reinforce SLAs to manage end-user expectations;
  • Escalates to 2nd and 3rd tier support as needed
  • Create Documentation (User Guides / Manuals)
  • Provide user training
  • Maintain retail systems in existing locations
  • Perform regular systems upgrades
  • Resolve post-implementation issues
  • Maintain account administration
  • Perform data validations
  • Minimal one year experience in service desk or equivalent position (internship is excluded)
  • Friendly presence and helpful attitude
  • Good interpersonal skills and ability to work with others
  • Excellent oral and written English skills
  • Good problem solving skills
  • Strong knowledge in networking concepts
  • Strong knowledge in dealing with printers, PC’s, desktop software etc.
  • No 9-5 mentality
  • Willing to travel within Europe
  • Driver’s license is a plus

Enthusiastic after reading this vacancy? Apply quickly and maybe we will welcome you within our Crocs organization!
More information
This listing is a full-time job

Active since 04-07-2017
Location Hoofddorp
Educational level Basis/Middelbaar onderwijs
Hours 40
Level Entry level / Graduate
Employment type Fixed term contract
Salary Competitive
Job category IT - Services & support
Industry / Industries Retail / Wholesale
Region Noord-Holland
Keywords Crocs, Shoes, IT, Retail, Analyst, Systems, Network, Fashion, Technology, Amsterdam, Hoofddorp, Noord-Holland

Contact information

Name Zita Hildersom