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Job: Customer Service Rep E-Commerce (German Speaking)

Active since 10-08-2018 Job category Sales - Support / Helpdesk
Location Hoofddorp Level Entry level/Graduate
Educational level Vocational / Diploma / As... Employment type -
Hours 40 Salary -
The responsibility of the Customer Service Representative E-Commerce (German Speaking) is to ensure that customers –being end consumers- receive high level service concerning questions and concerns.

Tasks and Roles

Order management
  • Track and Trace orders
  • Investigating irregularities of orders and informing customers as required
  • Handling of return requests by creating return numbers (RMA)
  • Check if refund was initiated by using different systems
  • Place orders manually in case of warranty issue or original order is not delivered
Communications
  • Answering incoming requests by e-mail, phone or chat
  • Handling of customer complaints
  • Provide product information
  • Provide information on status of orders to end consumers
  • Communicate late, incomplete or cancelled orders
  • Logging and updating of customer information in Crew
  • Escalate issues in a structured way to CS Management or contact departments
  • Participate in process improvements
Additional tasks
  • Testing/checking Newsletters
  • Translations for promotions/newsletters/Website
  • Create reports and dashboard (only if required)
Contacts

The Customer Service Representative interacts with contacts to retrieve and/or provide information in response to customer inquiries about products or services. Communication with contacts takes place through a variety of means—by telephone; by e-mail, live chat, and regular mail

Internal: finance, Logistics, Product team, Sales/marketing team

External: End consumers, third parties


Educational/Expertise/Experience requirements
  • Excellent customer handling skills
  • Excellent communication skills written and verbal in German and English
  • Good problem-solving skills
  • Good interpersonal skills
  • PC literate
  • Flexibility to take on additional responsibilities and tasks when required
  • Is able to work under pressure and meets deadlines
  • SAP knowledge would be preferred but is not mandatory
We offer

We offer an interesting and multidimensional job in an open, growing and international organization. You will work in a challenging environment with enthusiastic colleagues from all over Europe.

If you do not hear from us within four weeks of the application deadline, we have decided to move forward with other candidates that we feel are a better fit at this time. We will delete your application, resume and any other personal data you provided to us unless you wish that we keep your personal data on file and reach out to you if we have any suitable vacancies in the future, in which case you may submit your request to recruitment@crocs.com.


Please accept our best wishes and thank you for your interest in Crocs Europe BV.

More information
This listing is a full-time job

Job category Sales - Support / Helpdesk
Industry / Industries Retail / Wholesale
Region Noord-Holland
Keywords German speaking, Crocs, Amsterdam, Hoofddorp, Customer Service, eCommerce

Contact information

Name Kelly Wanmaker

Location

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