All jobs Print Apply
English

Job: Customer Service Rep Wholesale (German speaking)

Active since 29-11-2017 Job category Sales - Support / Helpdesk
Location Hoofddorp Level Professional
Educational level Vocational / Diploma / As... Employment type Fixed term contract with option...
Hours 40 Salary Competitive

Are you fluent in German and looking for a new challenge? We are currently looking for a Customer Service Representative for our Germany Market!

The position is based in Hoofddorp, the Netherlands, where our EMEA Brand Support Center is located.

The responsibility of the Customer Service Representative is to ensure that customers - being Wholesalers - receive a high quality level of service and receive help with their questions and concerns. The Representative will manage client orders, provides customers with product and service information as well as resolving customer problems/claims.



Essential Duties and Responsibilities

Order Management

  • Track and trace orders.
  • Investigate irregularities of orders and inform customers as required.
  • Actively insure that orders flow through the system flawlessly by managing exceptions.
  • Arranging and managing delivery book-ins and appointments by using, updating, and maintaining customer’s vendor systems.
  • Guarantee that all deliveries will be done within the delivery window provided by the customer.
  • Handle returns/rejected deliveries.

Communication

  • Constant reporting and communication regarding ongoing tasks and issues with the assigned Sales contact.
  • Communicate discrepancies in the order book as well as changes to the collection within set timeframes.
  • Resolves product or service problems by clarifying the customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Escalate issues in a structured way to CS Management or involved departments.
  • Participate in process improvements

Sales

  • Be the first point of contact for various service inquiries for our Sales Teams/Reps
  • Handle credit and invoice requests, crediting/invoicing the client according to the agreements set by Sales (discounts, campaigns, services, shortages).
  • Monitor, track and investigate claims/fines and follow up accordingly.

Profile


You are:

  • MBO+ graduated or have working experience in a Customer Service and/or Supply Chain Environment (preferably B2B)
  • Excellent communication skills (written as well as verbal) in German
  • Fluent in English. Other European languages highly desirable (Dutch, Finnish, or French)
  • A strong customer advocate with Quality focus
  • Able to work under pressure, prioritize activities and meets deadlines
  • Flexible to take on additional responsibilities and tasks when required
  • Focused and detail oriented

You have:

  • Good skills in MS Office (Advanced MS Excel skills and experience with SAP are a plus)
  • A high degree of self-management and proactive problem solving skills
  • The ability to work cross functionally with all other departments involved
  • Natural curiosity to understand processes, departments & customers
  • A proactive approach in tackling new challenges
We offer
We offer an interesting and multidimensional job in an open, growing and international organization. You will work in a challenging environment with enthusiastic colleagues from all over Europe.
More information
This listing is a full-time job

Job category Sales - Support / Helpdesk
Industry / Industries Retail / Wholesale
Region Netherlands
Keywords Customer Service, German, Wholesale, Crocs, Hoofddorp, Amsterdam

Contact information

Name Kim-An Luong

Location

Apply