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Job: Customer Service Rep Wholesale (German speaking)

Active since 29-11-2017 Job category Sales - Support / Helpdesk
Location Hoofddorp Level Professional
Educational level Vocational / Diploma / As... Employment type Fixed term contract with option...
Hours 40 Salary Competitive

Are you fluent in German and looking for a new challenge? We are currently looking for a Customer Service Representative for our Germany Market!

The position is based in Hoofddorp, the Netherlands, where our EMEA Brand Support Center is located.

The responsibility of the Customer Service Representative is to ensure that customers - being Wholesalers - receive a high quality level of service and receive help with their questions and concerns. The Representative will manage client orders, provides customers with product and service information as well as resolving customer problems/claims.

Essential Duties and Responsibilities

Order Management

  • Track and Tracing of orders
  • Investigating irregularities of orders and informing customers as required
  • Actively ensuring that orders flow through the system flawlessly by managing exceptions
  • Monitor carrier reports
  • Handling of return requests incl. arranging of pick-ups
  • Handling of non-inventory credit or invoice requests
  • Arrange delivery book-in appointments by using, updating and maintaining our customer’s vendor system


  • Provide product and service information to customers by email/phone
  • Provide information on status of orders to Sales as well as customers
  • Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes
  • Logging and updating of customer information in CRM systems
  • Resolves product or service problems by clarifying the customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential services to management by collecting customer information and analyzing customer needs
  • Prepares product or service reports by collecting and analyzing customer information
  • Escalate issues in a structured way to CS Management or contact departments
  • Participate in process improvements
  • Contributes to team effort by accomplishing related results as needed


  • Support Sales with any information required from the head office
  • Conduct Telesales (outbound calling to existing customers) according to guidelines set out by Management


  • Excellent customer handling skills
  • Excellent communication skills (written as well as verbal) in German
  • Excellent communication skills (written as well as verbal) in English
  • Solid problem-solving skills with Quality focus
  • Good interpersonal skills
  • PC literate & Multitasking
  • Flexibility to take on additional responsibilities and tasks when required
  • Is able to work under pressure and meets deadlines
  • Possess natural curiosity to understand processes, departments & clients
  • Have a proactive approach in tackling new challenges
  • Have fun working in an international, challenging and communicative Environment
We offer
We offer an interesting and multidimensional job in an open, growing and international organization. You will work in a challenging environment with enthusiastic colleagues from all over Europe.
More information
This listing is a full-time job

Job category Sales - Support / Helpdesk
Industry / Industries Retail / Wholesale
Region Netherlands
Keywords Customer Service, German, Wholesale, Crocs, Hoofddorp, Amsterdam

Contact information

Name Kim-An Luong