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Job: Customer Service E-Commerce (Dutch speaking)

Active since 10-08-2018 Job category Sales - Office Staff / Telesale...
Location Hoofddorp Level Entry level/Graduate
Educational level Bachelor / Graduate Employment type -
Hours 40 Salary -

SUMMARY

Crocs is currently recruiting for a Customer Service Representatives to join our Customer Service E-commerce team!

Are you fluent in Dutch? Then please apply or contact us for additional information.


The responsibility of the E-commerce Customer Service Representative is to ensure that customers –being end consumers- receive high level service concerning questions and concerns.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Track and Trace orders

- Investigating irregularities of orders and informing customers as required

- Handling of return requests by creating return numbers (RMA)

- Check if refund was initiated by using different systems

- Place orders manually in case of warranty issue or original order is not delivered

- Answering incoming requests by e-mail, phone or chat

- Handling of customer complaints

- Provide product information

- Provide information on status of orders to end consumers

- Communicate late, incomplete or cancelled orders

- Logging and updating of customer information in Crew

- Escalate issues in a structured way to CS Management or contact departments


QUALIFICATIONS:

- Excellent customer handling skills

- Dutch & English

- Excellent communication skills written and verbal in the required language(s)

- Good problem-solving skills

- Good interpersonal skills

- PC literate

- Flexibility to take on additional responsibilities and tasks when required

- Is able to work under pressure and meets deadlines

- SAP knowledge would be preferred but is not mandatory.


ABOUT CROCS

A world leader in innovative, casual footwear, Crocs, Inc. (Nasdaq: CROX) is dedicated to the future of comfort. Our original and most famous style, the Classic Clogs, are instantly recognized around the world, and for good reason: since 2002, we’ve sold more than 300 million pairs in over 90 countries!

We know that smart doesn’t need to mean complicated; we achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort and value. Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are.

If you do not hear from us within four weeks of the application deadline, we have decided to move forward with other candidates that we feel are a better fit at this time. We will delete your application, resume and any other personal data you provided to us unless you wish that we keep your personal data on file and reach out to you if we have any suitable vacancies in the future, in which case you may submit your request to recruitment@crocs.com.


Please accept our best wishes and thank you for your interest in Crocs Europe BV.

More information
This listing is a full-time job

Job category Sales - Office Staff / Telesales / Call Centre
Industry / Industries E-commerce
Region Noord-Holland
Keywords Customer Service, E-Commerce

Contact information

Name Kelly Wanmaker

Location

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