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Job: Customer Service Representative E-Commerce

Active since 02-06-2017 Job category Sales - Support / Helpdesk
Location Hoofddorp Level Entry level / Graduate
Educational level Vocational / Diploma / As... Employment type Seasonal
Hours 40 Salary Competitive

For the summer period we are looking for someone to join our Customer Service E-Commerce Team! The responsibility of the Customer Service Representative is to ensure that customers –being end consumers- receive high level service concerning questions and concerns.

Essential Duties and Responsibilities

Order Management

  • Track and Trace orders
  • Investigating irregularities of orders and informing customers as required
  • Handling of return requests by creating return numbers (RMA)
  • Check if refund was initiated by using different systems
  • Place orders manually in case of warranty issue or original order is not delivered


  • Answering incoming requests by e-mail or phone
  • Handling of customer complaints
  • Provide product information
  • Provide information on status of orders to end consumers
  • Communicate late, incomplete or cancelled orders
  • Logging and updating of customer information in Crew
  • Escalate issues in a structured way to CS Management or contact departments
  • Participate in process improvements

Additioinal Tasks

  • Testing/checking Newsletters
  • Translations for promotions/newsletters/Website
  • Create reports and dashboard (only if required)


The Customer Service Representative interacts with contacts to retrieve and/or provide information in response to customer enquiries about products or services. Communication with contacts takes place through a variety of means—by telephone; by e-mail, live chat, and regular mail

Internal: finance, Logistics, Product team, Sales/marketing team
External: End consumers, third parties



  • Excellent customer handling skills
  • Excellent communication skills written and verbal in English
  • Good problem-solving skills
  • Good interpersonal skills
  • PC literate
  • Flexibility to take on additional responsibilities and tasks when required
  • Is able to work under pressure and meets deadlines
  • SAP knowledge would be preferred but is not mandatory
We offer
We offer an interesting and multidimensional job in an open, growing and international organization. You will work in a challenging environment with enthusiastic colleagues from all over Europe.
More information
This listing is a full-time job

Job category Sales - Support / Helpdesk
Industry / Industries Retail / Wholesale
Region Netherlands
Keywords Customer Service, English, E-Commerce, Crocs, Hoofddorp, Amsterdam

Contact information

Name Elmer Overdevest