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Job: Customer Service E-Commerce Temporary

Active since 19-02-2018 Job category Sales - Support / Helpdesk
Location Hoofddorp Level Entry level / Graduate
Educational level Bachelor / Graduate Employment type -
Hours 40 Salary -


Crocs is currently recruiting for temporary Customer Service Representatives to join our Customer Service E-commerce team during the summer holidays!

This is an unique opportunity for students or recent graduates to gain their first working experience within a dynamic and International working environment.

Are you fluent in English, German or French? Are you available between April and August 2018? Then please apply or contact us for additional information.

The responsibility of the E-commerce Customer Service Representative is to ensure that customers –being end consumers- receive high level service concerning questions and concerns.


- Track and Trace orders

- Investigating irregularities of orders and informing customers as required

- Handling of return requests by creating return numbers (RMA)

- Check if refund was initiated by using different systems

- Place orders manually in case of warranty issue or original order is not delivered

- Answering incoming requests by e-mail, phone or chat

- Handling of customer complaints

- Provide product information

- Provide information on status of orders to end consumers

- Communicate late, incomplete or cancelled orders

- Logging and updating of customer information in Crew

- Escalate issues in a structured way to CS Management or contact departments


- Excellent customer handling skills

- Dutch & English, German & English, French, French & English or English speaking

- Available for 3-5 months

- Excellent communication skills written and verbal in the required language(s)

- Good problem-solving skills

- Good interpersonal skills

- PC literate

- Flexibility to take on additional responsibilities and tasks when required

- Is able to work under pressure and meets deadlines

- SAP knowledge would be preferred but is not mandatory.


A world leader in innovative, casual footwear, Crocs, Inc. (Nasdaq: CROX) is dedicated to the future of comfort. Our original and most famous style, the Classic Clogs, are instantly recognized around the world, and for good reason: since 2002, we’ve sold more than 300 million pairs in over 90 countries!

We know that smart doesn’t need to mean complicated; we achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort and value. Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are.

More information
This listing is a full-time job

Job category Sales - Support / Helpdesk
Industry / Industries Retail / Wholesale
Region Noord-Holland
Keywords Customer Service, E-Commerce, Retail, Wholesale

Contact information

Name Zita Hildersom