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Job: Customer Service Representative (French Speaking)

Active since 28-09-2017 Job category Sales - Support / Helpdesk
Location Hoofddorp Level Entry level / Graduate
Educational level Vocational / Diploma / As... Employment type Fixed term contract
Hours 40 Salary -
At Crocs we are looking for someone to join our e-Commerce Customer Service team as one of our Customer Service representatives for 40 hours per week to help take care of our French customers.

The responsibility of the Customer Service Representative is to ensure that customers, being end consumers, receive high level service concerning questions and concerns.


Tasks & Roles

Order Management
  • Track and Trace orders
  • Investigating irregularities of orders and informing customers as required
  • Handling of return requests by creating return numbers (RMA)
  • Check if refund was initiated by using different systems
  • Place orders manually in case of warranty issue or original order is not delivered

Communication

  • Answering incoming requests by e-mail, phone or chat
  • Handling of customer complaints
  • Provide product information
  • Provide information on status of orders to end consumers
  • Communicate late, incomplete or cancelled orders
  • Logging and updating of customer information in Crew
  • Escalate issues in a structured way to CS Management or contact departments
  • Participate in process improvements


Additional tasks

  • Testing/checking Newsletters
  • Translations for promotions/newsletters/Website
  • Create reports and dashboard (only if required)

Contacts
The Customer Service Representative interacts with contacts to retrieve and/or provide information in response to customer inquiries about products or services. Communication with contacts takes place through a variety of means—by telephone; by e-mail, live chat, and regular mail

Internal: finance, Logistics, Product team, Sales/marketing team
External: End consumers, third parties

Profile

  • Excellent customer handling skills
  • Excellent communication skills written and verbal in French and English
  • Good problem-solving skills
  • Good interpersonal skills
  • PC literate
  • Flexibility to take on additional responsibilities and tasks when required
  • Is able to work under pressure and meets deadlines
  • SAP knowledge would be preferred but is not mandatory.

 

Please send in your applications documents in English.


We offer
We offer an interesting and multidimensional job in an open, growing and international organization. You will work in a challenging environment with enthusiastic colleagues from all over Europe.

 

More information
This listing is a full-time job

Job category Sales - Support / Helpdesk
Industry / Industries Retail / Wholesale
Region Noord-Holland
Keywords Customer Service, French, English, E-Commerce, Crocs, Hoofddorp, Amsterdam

Contact information

Name Elmer Overdevest

Location

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