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Job: Key Account Coordinator (English & German speaking)

Active since 03-04-2018 Job category Sales - Support / Helpdesk
Location Hoofddorp Level Professional
Educational level Bachelor / Graduate Employment type Fixed term contract with option...
Hours 40 Salary -

Summary:

The responsibility of the Key Account Coordinator is to ensure that the assigned Crocs Key Account customers receive the highest level of service and help with their questions and concerns. The Key Account Coordinator will be the advocate for the customer across the business and will anticipate the customer’s needs and assists with the execution of the sales and delivery plans to ensure the highest level of service will be achieved.


Essential duties and responsibilities:


Order management:

  • Track and trace orders.
  • Investigate irregularities of orders and inform customers as required.
  • Actively insure that orders flow through the system flawlessly by managing exceptions.
  • Arranging and managing delivery book-ins and appointments by using, updating, and maintaining customer’s vendor systems.
  • Guarantee that all deliveries will be done within the delivery window provided by the customer.
  • Handle returns/rejected deliveries.
  • If applicable, maintaining purchase orders (POs), make updates (quantities and delivery dates) in customer’s vendor system.

Key account service:

  • Take initiative in suggesting process improvements.

  • Provide product information and submit required templates within SLA.

  • If applicable, support EDI set-up.

  • If applicable, ensure correct execution of Value Add and Book-in instructions.

Communication

  • Participate in weekly calls with the customer and/or the Crocs Sales team.
  • Constant reporting and communication regarding ongoing tasks and issues with the assigned Sales contact.
  • Communicate discrepancies in the order book as well as changes to the collection within set timeframes.
  • Resolves product or service problems by clarifying the customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Escalate issues in a structured way to CS Management or involved departments.
  • Participate in process improvements.

Sales / Finance:

  • Be the first point of contact for various service inquiries for our Sales Teams/Reps
  • Handle credit and invoice requests, crediting/invoicing the client according to the agreements set by Sales (discounts, campaigns, services, shortages).
  • Monitor, track and investigate claims/fines and follow up accordingly.
  • If applicable, dispute deductions in customer’s vendor system.


Qualifications:

You are:

  • HBO+ graduated (Bachelor) or have working experience in a Customer Service and/or Supply Chain Environment (preferably B2B)

  • Excellent communication skills (written as well as verbal) in German

  • Fluent in English. Other European languages highly desirable (Dutch, Finnish or French)

  • A strong customer advocate with Quality focus

  • Able to work under pressure, prioritize activities and meets deadlines

  • Flexible to take on additional responsibilities and tasks when required

  • Focused and detail oriented

You have:

  • Good skills in MS Office (Advanced MS Excel skills and experience with SAP are a plus)

  • A high degree of self-management and proactive problem solving skills
  • The ability to work cross functionally with all other departments involved
  • Natural curiosity to understand processes, departments & key customers
  • A proactive approach in tackling new challenges

 

About Crocs

A world leader in innovative, casual footwear, Crocs, Inc. (Nasdaq: CROX) is dedicated to the future of comfort. Our original and most famous style, the Classic Clogs, are instantly recognized around the world, and for good reason: since 2002, we’ve sold more than 300 million pairs in over 90 countries!

We know that smart doesn’t need to mean complicated; we achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort and value. Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are.

More information
This listing is a full-time job

Job category Sales - Support / Helpdesk
Industry / Industries Retail / Wholesale
Region Noord-Holland
Keywords Finance, Distribution, Logistics, Product team, sales/marketing team

Contact information

Name Maybritt van Engeland

Location

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