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Job: Key Account Coordinator Wholesale (French Speaking)

Active since 03-11-2017 Job category Sales - Support / Helpdesk
Location Hoofddorp Level Professional
Educational level Vocational / Diploma / As... Employment type Fixed term contract with option...
Hours 40 Salary Competitive

The responsibility of the Key Account Coordinator is to ensure that the assigned Crocs Key Account customers receive the highest level of service and help with their questions and concerns. The Key Account Coordinator will be the advocate for the customer across the business and will anticipate the customer’s needs and assists with the execution of the sales and delivery plans to ensure the highest level of service will be achieved.

Task & Roles

Order Management

  • Track and Tracing of orders.
  • Investigating irregularities of orders and informing customers as required.
  • Actively insuring that orders flow through the system flawlessly by managing exceptions.
  • Monitor carrier reports.
  • Handling of return requests incl. arranging of pick-ups.
  • Handling of non-inventory credit or invoice requests.
  • Arrange delivery book-in appointments by using, updating, and maintaining our customer’s vendor systems.
Key Account Service
  • Follow-up on correct execution of Value Add and Book-in instructions.
  • Take a pro-active approach towards customers with fixed contact moments during the week.
  • Provide applicable product sheets within the required timeframe.
  • Ensure the highest level of service to the customer as well as to the Account Sales representative.
  • Support EDI set-up if applicable
  • Work independently and find solutions for complex key account issues.
  • Provide product and service information to customers by email/phone.
  • Provide information on status of orders.
  • Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
  • Logging and updating of customer information in CRM systems.
  • Resolves product or service problems by clarifying the customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Escalate issues in a structured way to CS Management or contact departments.
  • Participate in process improvements.
  • Weekly reporting and communication of ongoing issues and needs to assigned sales representative
  • Ability to have a high degree of self-management and proactive problem solving
  • Must be a strong customer advocate with Quality focus
  • Ability to work cross functionally with all other departments involved in these specific key accounts
  • Excellent customer handling skills.
  • Strong communication skills written and verbal in the required language(s)
  • Flexibility to take on additional responsibilities and tasks when required.
  • Is able to work under pressure and meets deadlines.
  • Some travel may be required for this role
  • Possess natural curiosity to understand processes, departments & clients
  • Have a proactive approach in tackling new challenges
We offer
We offer an interesting and multidimensional job in an open, growing and international organization. You will work in a challenging environment with enthusiastic colleagues from all over Europe.
More information
This listing is a full-time job

Job category Sales - Support / Helpdesk
Industry / Industries Retail / Wholesale
Region Noord-Holland
Keywords Customer Service, Key Account Coordinator, French, Wholesale, Crocs, Hoofddorp, Amsterdam

Contact information

Name Zita Hildersom