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Job: Sales Process Specialist (Temporary)

Active since 25-04-2018 Job category Sales - Support / Helpdesk
Location Hoofddorp Level Entry level/Graduate
Educational level Bachelor / Graduate Employment type Temporary employment
Hours 40 Salary -

We are looking for a Sales Process Specialist as soon as possible. It is a temporary position because of sickleave with an option to extend the contract.

The main responsibility of the Sales Process Specialist is the delivery of the Wholesale Orderbook (full order cycle from entry up to billing) versus our business expectations (OTIF, delivering the correct revenue in the correct month).

This includes, but is not limited to:

  • Facilitate the entry of Wholesale Orders via either B2B, the SAP upload tool or via Orderform(s)
  • Analyzing pre order deadlines and preparing orders (demand) for sourcing to correct factories (supply),
  • Execution of more complex fulfillment requirements (cross-customer demand/contract optimization, facilitating rebalancing requirements between segments, etc)
  • Facilitating the more advanced pricing conditions (Buying Group Discounts/Frame Deals, Special Deal Orders, Pre Order- and regular Discount Programs, etc) on Base Price, Order, Customer and/or Payer level.
  • Facilitate changes to and/or update master data records (Leads and Accounts) in either 1 by 1 or via mass uploads
  • Create and distribute various Reports via either Salesforce or BI
  • Troubleshoot more complex challenges (VAS on customers/orders, EDI setup/failures, Investigate Invoice Discrepancies, etc)

Tasks & Roles:

Order entry:

  • Facilitate B2B setup (in liaison with global B2B team).
  • Maintain collections in our B2B catalogues (in liaison with global B2B team).
  • Create Orderforms where B2B cannot be utilized for the entry of orders.
  • Facilitate entry of these more complex (none B2B) orders via the Order upload tool.
Pre orders:
  • Download and Analyze orders placed during pre-order cycle(s).
  • Optimize supply chain costs by rebooking what can be purchased directly at the factory (cross dock orders and/or Factory Pickup)
  • Clean/scrub demand to ensure stocking strategy is executed
  • Handover to supply planners to ensure correct supply (both cross-dock as well as inventory) is purchased
  • Ensure all orders get scheduled (investigate and solve schedule alerts)
  • Ensure warehouse orders get released in a timely manner (investigate and solve release alerts)
  • Optimize supply in contracts for our biggest Key Account (Amazon, XXL, etc) between the various customer entities
  • Identify business (sales and customer) requirements.
  • Provide solutions for implementation.
  • Gather (and maintain) required approvals.
  • Facilitate system setup (in liaison with global MDM team).
  • Execute the above on Base Price, Payer, Customer and/or Order Level
  • Analyze and identify business needs for various information requirements
  • Create reports to facilitate these requirements (BI and/or Salesforce)
Daily support:
  • Troubleshoot more complex challenges

  • Support various projects (EDI implementation, Buying Group Maintenance, Customer Master Data review & amendments, etc)

  • Root Cause Analysis of various bigger issues (late supply, pricing inconsistencies, sizing mismatches, etc)

  • If required (during peaks) assist Order Management Specialist with administrational execution of Cancellations, returns, promo’s and basic order amendments (PO changes, address changes, etc)

Educational, Expertise & Experience requirements

You are:

  • HBO+ graduated (Bachelor) or have multiple years of working experience in a Customer Service and/or Supply Chain Environment (preferably B2B)
  • Fluent in English. Other European languages are a plus (Dutch, German or French)
  • Highly Quality focused and detailed oriented
  • Able to work under pressure and meet deadlines
  • Flexible to take on additional responsibilities and tasks when required

You have:

  • Good skills in MS Office (especially advanced MS Excel skills)
  • Experience with SAP and/or is a plus
  • A high degree of self-management and proactive problem solving skills
  • The ability to work cross functionally with all other departments involved
  • Natural curiosity to understand processes, systems and departments
  • A proactive approach in tackling new challenges

About Crocs:

A world leader in innovative, casual footwear, Crocs, Inc. (Nasdaq: CROX) is dedicated to the future of comfort. Our original and most famous style, the Classic Clogs, are instantly recognized around the world, and for good reason: since 2002, we’ve sold more than 300 million pairs in over 90 countries!

We know that smart doesn’t need to mean complicated; we achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort and value. Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are.

If you do not hear from us within four weeks of the application deadline, we have decided to move forward with other candidates that we feel are a better fit at this time. We will delete your application, resume and any other personal data you provided to us unless you wish that we keep your personal data on file and reach out to you if we have any suitable vacancies in the future, in which case you may submit your request to

Please accept our best wishes and thank you for your interest in Crocs Europe BV.

More information
This listing is a full-time job

Job category Sales - Support / Helpdesk
Industry / Industries Retail / Wholesale
Region Noord-Holland

Contact information

Name Maybritt van Engeland